Frequently Asked Questions
We find most questions can be answered by reading through the Frequently Asked Questions section. If you find you still need assistance, please email us at support@TheMeticulousPuffin.com. You can typically expect a response within 2 business days.
What is your return policy?
We strive to ensure each customer is happy with their order; however, as our frames and prints are individually crafted for each order, we generally do not accept returns. Please review your selection thoroughly before purchasing.
What do I do if my item arrives damaged?
Your satisfaction is our top priority! Please report issues within 7 days of receiving your order and email us at support@TheMeticulousPuffin.com. The email should include the photos of the item and the packaging it arrived in, a description of the issue, and the order number. We look forward to making it right!
Where is my order?
As each item is created specific to the order, orders take up to 5 days to frame and/or print your order before they are shipped. If the duration listed in the product description has passed and you still have not received your tracking number, feel free to reach out to us at support@TheMeticulousPuffin.com so we can look into it. Your tracking number will be sent to you via email or you can click on “View your order” in your original order confirmation email to get an updated order status.
Why did I receive multiple tracking numbers?
At The Meticulous Puffin, we ship each item individually to ensure it arrives in perfect condition. Based on our experience, combining multiple items into one package increases the risk of damage during transit. By carefully packaging each item separately, we can better protect your order, maintain our high-quality standards, and give each item the attention it deserves. This is why you may receive multiple tracking numbers if you’ve ordered more than one item—each tracking number corresponds to a separate package that’s on its way to you.
How do I ensure my frames are properly cared for?
Your frame includes Acrylic Glazing which should be cleaned by first blowing loose dust or dirt from the surface. Dampen a very soft, lint-free cloth with warm water or a mild solution of dish detergent and water to gently remove dust and dirt from the acrylic surface. Finish with a cleaning polish recommended specifically for acrylic, such as Novus #1 applied with a very soft, lint-free cloth. Some scratches can be removed using products like Novus #2 and Novus #3.
Do not:
- Use your hand, paper towels, or a dry cloth to brush dust and dirt away as this can scratch or grind particles into the acrylic surface.
- Use solvents or household cleaners containing ammonia or alcohol
Why do you want to save the Puffins so much?
At The Meticulous Puffin, our love for puffins goes beyond our name. Puffins are remarkable birds that embody the spirit of adventure, resilience, and beauty—qualities we cherish and celebrate in the memories we help our customers preserve. However, puffin populations face significant challenges due to climate change, habitat loss, and overfishing. By donating 10% of our profits to puffin conservation efforts, we’re supporting initiatives that protect these incredible birds and their habitats. For us, it’s not just about giving back; it’s about preserving the natural world that inspires us every day. Plus, they’re really cute.